As Is Customer Journey Map: Web define the map's scope (15 min) ideally, customer journey mapping focuses on the experience of a single persona in a single scenario with a single goal. Web customer journey maps are visual representations of customer experiences with an organization. Web a customer journey map (or cjm) is a visual representation of the process your customers go through when interacting.

As Is Customer Journey Map

Web a customer journey map (or cjm) is a visual representation of the process your customers go through when interacting. Web define the map’s scope (15 min) ideally, customer journey mapping focuses on the experience of a single persona in a single scenario with a single goal. Web customer journey mapping (also called user journey mapping) is the process of creating a customer journey map, a visual story of your customers’ interactions.